Terms & Conditions

THIS SITE AND RELATED SERVICES ARE PROVIDED SUBJECT TO YOUR COMPLIANCE WITH THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. YOUR CONTINUED USE OF THIS SITE WILL INDICATE YOUR TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS, PROMPTLY EXIT THIS SITE.

1. Restrictions on Use
   All pages within this Website and any material made available for download (collectively the “Site”) are the property of MLR Holdings Inc., doing business as, The Status Group, Inc. (“TSG”) and/or its affiliates. The Site is protected by federal and international copyright and trademark laws. No portion of the materials on these pages may be reprinted, republished, modified, or distributed in any form without the express written permission of TSG. This Site is for your own personal use or the internal use of your business. You shall keep intact any proprietary notices, including copyright notices, contained on any downloaded materials and shall comply with any applicable end user license agreements.

   Any rights not expressly granted by these Terms and Conditions or any applicable end user license agreements are reserved by TSG.
   

2. Trademark Notice
   The Status Group name and logo are the logos, trademarks, and service marks of TSG. All other trademarks, service marks and logos used in this Site are the trademarks, service marks or logos of their respective owners.
   

3. Warranty Disclaimer
   THIS SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND HYPERLINKED WEBSITES.

   TSG, ITS AFFILIATES AND ITS SPONSORS ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

   Although TSG attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include inaccuracies or errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform TSG so that it can be corrected. Information contained on the Site may be changed or updated without notice.
   

4. Confidential and Proprietary Information
   TSG does not want to receive confidential or proprietary information from you through the Site. Please note that any information or material sent to TSG through the Site will be deemed NOT to be confidential. By sending TSG any information or material, you grant TSG an unrestricted, irrevocable, world-wide, royalty free license to use, reproduce, display, perform, modify, transmit, and distribute those materials or information, and you also agree that TSG is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose.
   

5. Links or Pointers to Other Sites
   TSG makes no representations whatsoever about any other Website that you may access though this Site. When you access a non-TSG Website, please understand that it is independent from TSG, and that TSG has no control over the content on that Website. In addition, a hyperlink to a non TSG Website does not mean that TSG endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, trojan horses, and other items of a destructive nature.
   

6. Facilitator of Travel
   TSG acts as consultants and sales agents for airlines, hotels, car rental companies, tour operators, cruise lines, and other service providers listed in your itinerary or confirmation (“Suppliers”). TSG may also refer to these Suppliers as vendors or partners in its correspondence. While TSG aims to assist with your travel arrangements, TSG is not responsible for the actions or inactions of these Suppliers, including their ability to meet schedules, provide services or refunds, address financial difficulties, or honor future travel credits.
   
   a) You acknowledge that your travel plans may be disrupted or canceled by a Supplier, a government authority, or another third party outside of TSG’S control. You further understand that the cancellation, rebooking, and refund policies of the Suppliers will be adhered to. Additionally, TSG does not have specific knowledge of a Supplier’s financial stability.
   
   b) If TSG is listed as the merchant on your credit card transaction, please note that TSG’S role is limited to providing guidance, facilitating the sale, and transferring payment to the Supplier. In the event a Supplier fails to deliver the service or ceases operations, your claim must be directed to the Supplier, not to TSG. By proceeding, you agree not to initiate a chargeback or unauthorized refund request against us that falls outside the terms of this Agreement. Additionally, you agree to cover any legal fees TSG may incur in disputing such claims.
   

7. Travel Advisories, Risk Awareness and Responsibility
   TSG disclaims all responsibility and liability for the actions or omissions of any third party, as well as for events such as natural disasters, unsafe conditions, acts of terrorism, health risks including pandemics and illnesses, adverse weather conditions, or the suitability of any part of a trip for individuals with disabilities.
   
   a) TSG kindly asks that you acknowledge and understand that participating in travel activities may involve risks, including potential exposure to injury or even fatality. These risks and dangers may result from the actions or negligence of other travelers, contractors, or subcontractors, as well as from foreseeable and unforeseeable causes such as weather conditions and other acts of nature.
   
   b) By offering travel to specific destinations, TSG does not represent or warrant that such travel is advisable or free of risk. TSG insists that you travel where you feel comfortable. 
   
   c) TSG shall not be liable for costs, damages, or losses resulting from travel to these destinations. Customers acknowledge and accept these risks by participating in travel arrangements.
   
   d) For information on conditions in various countries and the associated risks of traveling to specific destinations, you may visit the following resources:
   
   U.S. Department of State
   U.S. Department of Transportation (DOT)
   Federal Aviation Administration (FAA)
   Centers for Disease Control and Prevention (CDC)
   
   Additionally, U.S. citizens traveling or residing abroad are encouraged to register with the Smart Traveler Enrollment Program (STEP), a free service provided by the U.S. Government. STEP allows you to provide information about your trip, enabling the Department of State to assist you in emergencies. Registration is available at https://step.state.gov/step/.
   

8. Travel Insurance
   TSG is not an insurance provider and, therefore, is not qualified to answer questions about travel protection policies. Without travel protection, you acknowledge and agree that if you cancel, change, or interrupt your plans, or if your plans are altered for any reason due to external circumstances (e.g., weather, strikes, supplier bankruptcies, etc.), portions of your travel may be non-refundable. In such cases, TSG’S and the Suppliers’ cancellation policies will apply, potentially resulting in the loss of up to the full cost of your travel booking and related expenses. 

   It is your responsibility to obtain appropriate travel insurance coverage. TSG strongly encourages you to select the coverage that best suits your needs and are happy to present you with options and facilitate the purchase of travel insurance on your behalf, should you inquire.
   

9. Personal Information
   TSG requires certain information to facilitate travel arrangements, including, but not limited to, addresses, phone numbers, email addresses, and, in some cases, passport or driver’s license details. This information will be kept on file. It is your responsibility to inform TSG of any changes to your personal information after such information has been initially provided.
   

10. Proper Documentation and Requirements
    All passengers must present an acceptable form of photo identification to travel. It is your responsibility to ensure that all criteria are properly met prior to travel.
    
    a) Beginning May 7, 2025, U.S. domestic travelers will be required to present either a passport or Real ID-compliant identification to board an aircraft. To check if your state-issued ID is Real ID-compliant, please visit The Department of Homeland Security.
    
    b) A valid passport is required for all international travel. Please note that many countries require passports to be valid for at least six months beyond your date of entry or intended departure.
    
    c) Many destinations may also have additional requirements, such as visas, which must be obtained prior to departure. For U.S. citizens, TSG recommends visiting Sherpa to assist in determining the requirements for the countries you are visiting or transiting through. If you are a non-U.S. citizen, different immigration requirements may apply, and it is your responsibility to contact the appropriate consulate(s) to ensure compliance. Without the proper identification, passport, and necessary visas, you will not be allowed to travel. If you need assistance with obtaining passports or visas, TSG can recommend vendors to help you.
    
    d) Some countries may deny entry to individuals with criminal convictions, and others may require consent from both parents for minors to travel. Be sure to confirm all applicable requirements before your trip. Best practice is to review Entry and Exit requirements on the US Department of State’s Learn about your Destination Tab 
    

11. Third-Party Supplier Engagement Disclaimers
    The airlines, hotels, cruises, and other suppliers whose travel or other services are offered are independent third parties and are not subsidiaries, affiliates, agents, or employees of TSG or its host agency, Protravel International.

    Neither TSG nor its host agency, Protravel International, assumes liability for the acts, errors, omissions, representations, warranties, breaches, or negligence of these suppliers. This includes, but is not limited to, any personal injuries, death, property damage, or other damages or expenses resulting from their actions.
    

    12.1 Bankruptcy
    Neither TSG nor its host agency, Protravel International, is legally authorized to refund funds collected on behalf of any Supplier. Once collected, these funds become the property of the respective Supplier, and TSG is legally obligated to adhere to the Supplier's policies and directives.
    
    12.2 Accommodations
    Hotel and resort check-in and check-out times vary and will be provided in your itinerary. While TSG can request early check-ins or late check-outs on your behalf, TSG cannot guarantee these requests unless additional dates are secured.
    

    12.3 Commercial Flights
    TSG, and/or it’s host agency, Protravel International do not assume liability for, and are unable to provide, any refund in the event of delays, cancellations, overbookings, strikes, travel restrictions, force majeure, or other causes beyond TSG’S direct control.
    
    i. Overbooked Flights: Flights may be overbooked, and a passenger denied boarding may be entitled to compensation. Rules for denied boarding compensation are available at all ticket counters. It is the traveler’s responsibility to address these matters directly with the airline.
    
    ii. Check-In Times: Airline check-in times can vary, so it is recommended that you arrive at the airport 2 to 3 hours before your scheduled departure. This allows sufficient time to navigate security measures, which may cause delays, and to meet the airline’s baggage check-in deadlines. Failing to arrive on time may result in denied boarding for you or your luggage.
    
    iii. Lost or Delayed Baggage: Unfortunately, baggage can sometimes be lost or delayed. It is the traveler’s responsibility to complete and submit any necessary forms at the airport where the issue occurred. TSG is unable to assist with recovering luggage unless this step has been completed.
    
    iv. Changes or Cancelations: Changes or cancellations to your flight itinerary must be made before the originally scheduled departure, as no value will remain after that time.
    
    v. Additional Supplier Policies:
    In addition to the previously mentioned Suppliers and their services, private aviation providers, cruise lines, destination management companies (DMCs), tour operators, restaurants, and others have their own guarantees and cancellation policies. These policies often include refundable or non-refundable deposits and cancellation fees, which may involve a portion of the total cost or a percentage (or the full cost) being charged if a cancellation or change occurs within a specified time frame. It is the traveler’s responsibility to understand these policies fully.
    

12. Choice of Law and Venue
    These Terms and Conditions are entered into in the State of California and shall be governed by and construed in accordance with the laws of the State of California, exclusive of its choice of law rules. Each party to these Terms and Conditions submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Los Angeles in the State of California, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorney’s fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, those provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.
    

13. Entire Agreement
    These Terms and Conditions constitute the entire agreement between TSG and you pertaining to the subject matter of this Agreement. In its sole discretion, TSG may modify these Terms and Conditions by posting the revised version on this Site and you agree that each visit by you to this Site is a new transaction governed by the terms of use linked on this Site at that time.
    

14. No Unlawful or Prohibited Purpose
    As a condition of your use of this Site, you warrant to TSG that you will not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions.

    TSG is a registered seller of travel in the State of California (CST# 2162997-40). California law requires sellers of travel to maintain a trust account, and TSG complies with this requirement by maintaining a trust account.